How To Reduce Failed Delivery in Online E-commerce Business

How To Reduce Failed Delivery in Online E-commerce Business

Nowadays, the e-commerce business has emerged as a profitable business all over the world. Many business enterprises have already converted their traditional business operation to online. As a result, it has created mass competition in the market & on the other hand, consumers have been able to choose their desired product from different e-commerce stores at the best price.

Currently, e-commerce business owners are concerned due to mass failed deliveries occurring. To solve this problem, business owners run from one mentor to another, joining different workshops, and searching on Google. But at the end of the day, they are completely hopeless. The actual solution will come when someone fixes the failed delivery issues practically. This is why I am here to help you. I have been facing failed delivery issues for a long time in my e-commerce business & solved this problem with the following techniques.

Here are the 5 tips to reduce failed delivery in online e-commerce business :

1. Phone Call :

Whether you get orders through a website or Facebook page, the first thing you need to do is call the customer & verify the order. If the customer doesn’t pick up the call after a repetitive attempt or finds the phone switched off you should cancel the order. Because, if you deliver this order, your delivery man or courier company won’t be able to contact the customer. Thus, your parcel won’t be delivered successfully.

2. Send A Reminder Text On The Delivery Day

Your customers should know when they will get their parcels. Your customers may be on vacation or at the office on the day the delivery man will come. Therefore, disclosing the exact day of delivery when receiving the order & confirming their availability on the delivery date is crucial to reduce failed delivery. Besides, customers may forget the delivery date you mentioned earlier. So, sending a short reminder text to your customers on the delivery day helps you a lot deliver your parcels successfully.

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3. Search Customer’s Number On Facebook & Google

Before confirming an order, you should search their contact number on Facebook & Google to see whether they have any negative feedback from a seller. If you find any negative reviews from a seller, cancel the order without taking the risk.

4. Use Fraud Prevention Plugin For Woocommerce

If you are taking orders through a website, you can use Fraud Prevention Plugin. This plugin doesn’t only help you with overall safety solutions but also provides advanced user blocking and comprehensive dashboard reports.

5. Use Third Party Currier’s Fraud Checker

Many popular delivery companies have a fraud checker section on their website since they have a mass customer database. You can use this fraud checker technique before delivering it to the final customer.